QlikID Login Impact to Qlik Cloud

Root Cause Analysis:  

On March 6, 2025, starting around 22:33pm UTC and lasting for 36 minutes, customers may have experienced login issues due to the unavailability of the QlikID service, impacting logins for Qlik Cloud, Talend Cloud, Customer Portal, My Qlik, and other platforms requiring a QlikID. Existing user sessions and logins using other providers were not affected. 

Qlik promptly mitigated the incident, by rolling back a deployment error restoring full login capabilities. This was not a malicious attack and no customer data was compromised. 

Root Cause Summary and Remediation: 

This incident was triggered by an undetected error in part of the deployment of the QlikID service. As part of a planned deployment, a code change was introduced that led to a failure in properly rendering QlikID’s login page. Once deployed, Qlik was able to identify the issue and revert to a stable state, where QlikID’s login page was rendering properly again.  

We appreciate your patience and trust as we continuously enhance the performance and stability of our platform. To prevent similar occurrences, Qlik is enhancing validations before each deployment and further optimizing detection and mitigations processes.